In this episode of Pay it forward, produced in partnership with the c-suite podcast and payabl., we dive deep into one of the most urgent topics in the world of payments: fraud. As AI continues to accelerate both innovation and risk, merchants are grappling with increasingly sophisticated attacks—from refund scams and fake ID verification to global organised crime networks.
Host Graham Barrett is joined by an expert panel including Julie Fergerson (CEO & Co-founder, Merchant Risk Council), Felix Efren (Senior Fraud Analyst, Bolt), and Ismael Ghozael (VP of Products & Platforms, Decathlon) to unpack the latest fraud trends and explore how businesses can innovate without compromise.
Tune in for eye-opening stories of large-scale fraud, the role of social media in driving abuse, and the strategic balance between customer experience, compliance, and fraud prevention. Whether you're a payment professional, a retailer, or just curious about how modern businesses fight back against fraud, this episode offers rich insights and practical takeaways.