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payabl. dispute solutions brings pre-dispute automation, real-time chargeback data and structured alert workflows into one unified workspace; payabl.one.
One workflow for every dispute
Identify potential disputes
Catch potential disputes in the window that still matters. Resolve them before they turn into chargebacks.
Automatic resolution
Define your rules for how disputes are handled. payabl.one resolves matching cases automatically before chargebacks are created.
Alert-based reviews
Your team gets a clear response window to resolve, refund, or defend, all from one dashboard.
Prevent disputes from escalating
Reduce dispute exposure before they turn into chargebacks with fraud tools that slot into your existing stack.
Fraud monitoring
payabl.'s fraud monitoring flags suspicious activity earlier in the payments lifecycle before a transaction becomes a dispute.
Scheme threshold awareness
Pre-disputes resolved through RDR with a credit do not count against Visa's dispute ratio. Stay below scheme thresholds and operate with fewer restrictions and penalties.
Defend against disputes
Respond to chargebacks with structured evidence upload flows, directly from payabl.one.
Build your defence
When a chargeback lands, your team builds and submits a defence from one place. The payabl. dispute center gives you the issuer's claim, transaction details and evidence upload with no separate screens or manual email processes to consider.
Deadlines and notifications
payabl. dispute solutions sends you email alerts the moment a dispute is raised so your team can act fast. Every case shows status, deadline, and outcome in real time.
Resolve disputes in the window that counts
See every dispute live on payabl.one in the window that still matters.
Explore payabl.one
Chargeback monitoring
View every active dispute in real time. Filter by scheme, status, merchant ID or date. Track issuer claims, response deadlines, and outcomes from a single unified dashboard.
View issuer claims
Access the original issuer claim directly from your dashboard. No manual requests, email chains or switching between systems.
Gain deeper insights
Spot the patterns and recurring issues behind your disputes, tracked across every case in payabl.one.
React instantly
Respond to disputes within scheme deadlines with instant email alerts.
In partnership with Visa and Mastercard
Visa Rapid Dispute Resolution (RDR)
Visa RDR auto-resolves eligible disputes at the pre-dispute stage. It runs on a rules-based engine where you set the thresholds. Matching disputes are refunded automatically. No chargeback is created and no fees are charged.
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Mastercard Collaboration
A 72-hour alert workflow in payabl.one for Mastercard disputes. When a pre-dispute alert lands, your team has a clear response window to act, resolve, refund, or defend directly from the dashboard.
The numbers behind the disputes
31%
of UK merchants targeted
31% of UK-based businesses surveyed said they had been targeted by friendly fraud over the past year.
71%
believe rules favour customers
71% of merchants believe current chargeback rules favour customers and cost businesses money.
64%
report rising first-party misuse
Nearly two-thirds of merchants reported an increase in first-party misuse since 2025.
$80+
to resolve a single dispute
The cost to resolve a first-party misuse dispute now exceeds $80, rising for three consecutive years.
Source: payabl. Fraud Report / Visa 2026 Global eCommerce Payments & Fraud Report
Take control of chargebacks and disputes
No API changes or additional engineering work needed.
