Some careers grow through repetition. Others grow through change. For Anthony Hanna, Senior Client Relations Manager in the Banking Department at payabl., it's the latter. His career has been shaped by change from shifting markets, new merchants and the daily task of turning client feedback into product decisions.
This is his Reward Excellence story.
A relationship person in a fast-moving industry
Anthony joined payabl. two years ago as a Client Relations Manager, drawn by a role that went beyond account management. “At heart, I'm a relationship person. I enjoy connecting with people, building trust, and creating long-term partnerships. That's what attracted me to payabl. in the first place”
From him, it was about more than managing accounts. It was about working alongside merchants daily, understanding their businesses, and growing with them inside a company that was evolving just as quickly as they were.
Turning client feedback into product decisions
From day one, Anthony's role centred on client satisfaction and merchant feedback. What made the work different, in his view, was what was done with the feedback. He found it’s used heavily in product conversations and shaping new features. In fact, it often became the starting point for the next product release.
Anthony works closely with the Product team to translate what he hears from clients into ideas the business can act on. "At payabl., when clients share feedback, it doesn't just stop with you. You take that feedback to Product and help drive conversations around improvements and new ideas. That's when the role stops feeling like relationship management and starts feeling like something bigger," he says.
A working day that never quite repeats
For Anthony, the pace of a fast-moving industry like payments is part of the appeal. There’s no fixed playbook to follow every day, and each day introduces a different puzzle to solve: a new market to enter, a currency question to resolve or a feature to roll out.
“The pieces change, the challenges change, but the goal stays the same: helping clients succeed,” he says. On any given day, he's coordinating with Sales on new merchants, Operations on setups, Product on feedback, Compliance on clarifications and Marketing on new feature launches. The collaboration is constant, and he finds that the work rewards people who can work across multiple teams at once.
From driving the car to planning the route
The promotion to Senior Manager shifted Anthony's perspective. “My role has grown beyond day-to-day relationship management. It's a bit like moving from driving the car to helping plan the route. You're still focused on the client journey, but you're also looking further ahead.”
He's now focused on where clients are heading next — helping them identify opportunities, expanding into new markets and finding the right solutions to support their growth.
A clear takeaway from his past two years
Looking back, what stands out to Anthony is simple. “I was always encouraged to speak up. My ideas were welcomed, challenged, improved, and, more often than not, turned into action.” What excites Anthony the most is that payabl. is doing “something remarkable” in the market, and points to the culture when explaining why the pace at payabl. feels different
“The growth, the visibility, the pace of innovation, product launches happening every few months. These are things that might take years elsewhere. In that kind of environment, there's room to grow, room to make a real difference, and room to take ownership.”
What Reward Excellence means to Anthony
For Anthony, Reward Excellence is about knowing his contribution matters to the company, that his ideas are heard, and that delivering results opens the door to bigger opportunities.
At payabl., we activate your career flow, igniting potential and creating space to grow beyond the job description.