About Nafais
Nafais is a retail perfume shop based in Limassol, Cyprus, specialising in authentic Middle Eastern fragrances.
With a passion for unique scent profiles, the store offers customers access to high-quality, long-lasting perfumes that are not typically found in European retail environments. From saffron to rose and amber, Nafais provides a more personal, discovery-led shopping experience, helping customers find scents that reflect their individuality.
With a focus on in-store experience and customer service, the business relies on fast, seamless transactions to match the premium nature of its products.
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The problem
As a new business preparing to open, Nafais faced a critical operational risk: no reliable way to accept card payments.
Despite engaging with other providers early on, delays and bureaucracy meant that as opening day approached, payment infrastructure was still not in place.
In a modern city like Limassol, where card and contactless payments are the norm, this posed a serious threat, including:
- Lost sales from customers unprepared to pay cash
- A poor first impression for a new brand
- Slower early growth during a crucial launch period
Opening without card payments would have significantly impacted both revenue and customer experience from day one.
“Without a reliable way to process card payments, it could have created serious problems from the very first day. In Limassol, most customers prefer to pay by card. Not offering that would mean losing sales and damaging brand reputation.”
Demetra Tsitsi, Owner, Nafais
The solution
payabl. provided a fast, reliable in-store and Tap to pay solution, ensuring Nafais was fully operational before opening.
Within just 2–3 days, the system was set up and ready to go live.
Key benefits included:
- Rapid deployment with minimal friction
- Simple, intuitive interface for immediate staff adoption
- Tap to pay functionality for fast, contactless transactions
- Hands-on support throughout setup and beyond
This enabled Nafais to open with confidence, offering customers a modern and professional payment experience from the very first day.
“The POS and Tap to pay solutions were set up within just a couple of days. The process was simple and smooth. Now we can focus more on helping customers find the right fragrance rather than worrying about payments.”
Demetra Tsitsi, Owner, Nafais
The results
Since going live, digital payments have become a seamless part of the in-store experience:
- 65% of all transactions are via POS
- POS facilitates ~5k transactions per month
Now:
- Customers can pay quickly and easily using card or contactless
- Checkout times are faster, even during busy periods
- Cash handling admin is reduced
The store offers a more professional and premium customer journey
For Nafais, this has meant smoother daily operations and the ability to focus on what matters most, helping customers discover the right fragrance.